Podcast: Managing a Mistake
This podcast will teach you how to manage communicating a mistake to a patient or relative, which is a common scenario in the OSCE and indeed in real life. There are times where we as healthcare professionals make mistakes when managing our patients, even when we have their best interests at the forefront of our minds. In rare situations, the mistake may unfortunately lead to patient harm. In order to learn from our mistakes, it is vital to have an open policy with each other, sharing our mistakes when we make them and not judging others when they share theirs. By learning from our mistakes and making appropriate measures to avoid them recurring, we provide better patient safety.
This sort of scenario can be challenging and needs to be handled delicately. We will discuss how best to handle this sort of scenario here with key tips and an example.
Written and produced by: Rachel Pilling & Celine Lakra
Length: 7m 55s (3.62Mb)
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Keywords: apology; mistake; error; agreeing a plan; explaining; communication;