Podcast: Handling a Complaint
This podcast will teach you how to handle a complaint from a patient. This sort of scenario can be challenging and needs to be managed delicately. We will discuss how best to handle this sort of scenario here with key tips and an example.
Written and produced by: Rachel Pilling & Celine Lakra
Length: 6m 23s (2.92Mb)
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Keywords: communication; bad news; warning shots; empathy; diagnosis; explaining;