Podcast: Handling a Complaint

This podcast will teach you how to handle a complaint from a patient. This sort of scenario can be challenging and needs to be managed delicately. We will discuss how best to handle this sort of scenario here with key tips and an example.

(Click here to download file)

Written and produced by: Rachel Pilling & Celine Lakra
Length: 6m 23s (2.92Mb)

By downloading this podcast, you agree that you understand and accept our 'Terms and Conditions'.

Keywords: communication; bad news; warning shots; empathy; diagnosis; explaining;

written by: celine_lakra; rachel_pilling, first posted on: 15/09/15; 10:36

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