Podcast: A Demanding Patient

This podcast will teach you how to manage a demanding or difficult patient. In a clinical consultation, there may be a mismatch of the patientís and doctorís agendas. For example, a patient may perceive that they need antibiotics for a throat infection whereas the doctor may disagree. This can lead to challenging conversations requiring good communication skills, for example if a patient felt potentially feel let down or angry that their request is not being met. We will discuss how best to handle this sort of scenario here with key tips and an example.

(Click here to download file)


Written and produced by: Rachel Pilling & Celine Lakra
Length: 8m 13s (3.76Mb)

By downloading this podcast, you agree that you understand and accept our 'Terms and Conditions'.

Keywords: agendas; demanding; empathy; agreeing a plan; explaining;

written by: celine_lakra; rachel_pilling, first posted on: 15/09/15; 10:37

Downloads / Links


Comments:

Moheb Robeel says...
Great.
POSTED ON: 01/03/16, 14:31
Kera says...
Thanks a lot..


POSTED ON: 01/07/17, 05:47

Make a Comment:

Please login before posting a comment. If you don't yet have an account on osce-aid.co.uk, you can register for FREE by clicking here.